There are many differences between Carestar case management and the county board Service and Support Administrator that families are likely to see. We believe it will be a positive experience in general for folks, but we do want them to know that there are different rules in our system that we have to follow as of January 1.
Families will have to be patient as the DD system works through the procedures necessary to implement the change. If there are problems, a family’s Service and Support Administrator from the DD Board should be the first point of contact.
– Posted by Attorney Franklin J. Hickman